Privacy policy

We respect your privacy by complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This policy aims to provide you with information about the personal data we collect from you or that you provide to us and how it will be processed by us.

Please read carefully to understand our practices regarding your personal data and how we will treat it.

This privacy policy applies including to visitors, potential customers and customers from physical stores, to the extent that personal data is collected from them.

The terms used in this document have the same meaning as in the Terms and Conditions on the website www.naturatex.eu.

This Privacy Policy may be improved and/or updated at any time. The date of the last update can be found at the end of this document.

By searching the website and/or by creating an Account as well as by placing an Order and/or returning products, the Visitor, the User are informed about our Privacy Policy as attested by this document.

Who we are?

The data controller is:

SC EMBIS ARTA SRL, Romanian company with registered office in Cluj, street MARAMUREȘULUI no. 46, Cluj-Napoca, Cluj County – Romania, registered at ORC under no. J12/2927/2014, CIF RO25281025

What type of personal data do we collect/process, for what purposes and on what grounds?

WWW.NATURATEX.EU will collect certain information (“personal data”) relating to identified natural persons or which may lead to the identification of natural persons, which is provided to us directly by the data subject (for example, name, surname, address postal address, e-mail address, telephone number) or indirectly (eg IP address).

We process the following personal data, which is necessary because you:

When you register on the Website:

-Name and surname and E-mail address;

When you buy from WWW.NATURATEX.EU:

-Name and surname;

-Delivery address;

-Phone number;

-Email address;

Data optionally provided by the User:

-CIF – if a merchant requests an invoice;

-Bank account number and issuing bank (for reimbursement of amounts paid directly to your bank account, in case of a return/payment refund)

We do not collect or otherwise process sensitive data, as defined in the General Data Protection Regulation (GDPR) in special categories of personal data.

We do not collect or process data of minors under the age of 18.

All personal data is collected/processed/etc. only in the ongoing commercial relationship and for which you have validly expressed your consent according to the legislation in force at the time of taking over and collecting personal data!

Our company informs that the personal data subscribed to the collection of only those minimum personal data necessary to fulfill the purposes/activities carried out by www.naturatex.eu.

In the process of operating this website WWW.NATURATEX.EU collects certain information (“personal data”) relating to natural persons who can identify this website, through the voluntary expression of consent, directly (e.g. name, surname , postal address, e-mail address, telephone number) or indirectly (e.g. IP address, use of UIDS (unique identifiers provided by social logins).

The purposes of processing the personal data provided:

  • order processing;
  • returns processing;
  • maintaining the relationship with clients for accounting purposes;
  • resolving requests regarding the fulfillment of an order;
  • account administration within the website;
  • statistical purposes.

NATURATEX collects, processes and manages your personal data in accordance with GDPR rules and regulations for the following periods of time:

– in accordance with the provisions of the civil code regarding the legal institution of the prescription as well as the contractual conditions assumed by accepting the Terms and Conditions, the personal data collected are archived/kept by WWW.NATURATEX.EU for a period of 3 years from the termination of the contract (for the situation deliveries and non-intervention of return requests) or from the date of the last return.

It is also good to know that we can process personal data in the marketing activity, to inform you about products and services, promotional offers or to subscribe to the newsletter. As a general rule, this personal data will be processed for direct marketing purposes only with your consent and by using the communication channels (email, sms, etc.) that you indicated at the time of giving consent. Under these conditions it is important to know that we will use your consent expressed for marketing purposes until it is withdrawn, with the possibility of withdrawing this type of consent at any time.

Purpose of processing:

We process personal data of the Website Users for the purpose of the proper execution of the contracts concluded through the online store hosted by the WWW.NATURATEX.EU website. This means that the data is needed in particular for:

– registration on the Website;

– conclusion of the contract, delivery of the products;

– financial transactions, payment and collection of amounts;

– transporting the products ordered by the customer to the mentioned address;

– the User’s exercise of any right he/she has as a consumer (e.g. termination of the contract, legal guarantee).

The legal basis of the processing

Personal data are processed in accordance with Regulation no. 2016/679 of the European Parliament and the European Commission (EU) of April 27, 2016.

We process your data based on the consent expressed at the time of registration on the website and at the time of confirmation of transactions made on the website.

Your consent to the processing of your personal data is voluntary. However, if you refuse to express this consent, your registration and purchase through the website will become impossible.

Regarding the processing of your personal data, you have the following rights:

  1. To withdraw your consent at any time, without citing any reason. The request may relate to a specific purpose of the processing. If consent is withdrawn for all processing purposes, your User Account on the website will be deleted and your data will no longer be processed by us, unless the processing is based on another basis, such as: the need to execute a pre-contract or contract to which you are a party, the need for us to comply with a legal obligation; a legitimate interest invoked by us. Withdrawal of consent will not affect any previously performed activity.
  2. You can request to oppose and delete your data at any time, without citing any reason. Data deletion means that we will delete your User Account from the website and that your data will no longer be processed by us.
  3. You can request the restriction of data processing in terms of the duration or purpose of the processing. We will do as you wish. This request will not affect any activity carried out prior to that time and we will keep the data only for the purpose of storage and for the establishment, exercise or defense of a legal claim.
  4. If they are inaccurate or incomplete, you can at any time ask us to correct or rectify your personal data without undue delay. You can also do this yourself as soon as you register/log in to the website using the GDPR Control Panel field.
  5. Subject to certain conditions, you may request us to transfer any of your data in our possession to yourself (in a structured, commonly used and machine-readable format) or to another party of your choice . For this purpose, you will contact us through the contact form, indicating the name and address of the entity to which you request the transfer and the purpose – respectively which of your data should be transferred. The transfer will take place automatically electronically as soon as you confirm the request. Confirmation of the request is necessary for us in order to ensure the security of the data and to convince us that the request comes from an authorized person.
  6. You can ask us at any time to confirm whether or not we are processing your personal data and, if so, to give you access to this data and to provide you with information and details about the processing of your personal data, such as: processed, the purpose of the processing, the recipients to whom the data have been or will be disclosed, the storage period (whenever possible).
  7. In case of a decision based solely on automated processing, including profiling, which produces legal effects on your person, you have the right to obtain human intervention, to express your point of view, to receive an explanation for the automated decision and to appeal that decision.
  8. You have the right to file a complaint with the data processing supervisory authority. In Romania, this supervisory authority is the NATIONAL SUPERVISORY AUTHORITY OF PERSONAL DATA PROCESSING.

The rights set out above may be exercised in certain circumstances or may be subject to certain conditions, exclusions or exceptions as specified in applicable data protection legislation.

We are obliged to inform you no later than one month after receiving each such request about the actions we have taken based on it.

Data retention period

We retain your personal data until your User Account is deleted. Your User Account can be deleted both at your request, but also as a result of the withdrawal of consent regarding data processing, your objection regarding data processing as well as in the case of requesting data deletion.

Our systems will only retain such archival information about your transactions to which data retention is related, for example in connection with any claim you may have, such as in connection with legal warranty or in connection with legal provisions that require us are mandatory.

Communication regarding personal data

You can send us any notices or requests regarding your personal data by using the GDPR Control Panel.

Entrustment of data processing

We may entrust the processing of your personal data to our contractual partners to the extent that it is necessary to carry out transactions, for example to prepare the ordered products and deliver them or to communicate commercial information to you (this only if you are a User who has agreed to receive commercial information).

Personal data will not be communicated in any case to third parties other than for the purposes mentioned in this Privacy Policy. This also means that they will not be shared with other entities for the transmission of marketing materials by these third parties.

Users’ personal data will not be transferred outside the European Union.

Commercial Information – Newsletter

You can subscribe to our newsletter by providing your e-mail address or telephone number and consent to the processing of personal data for the purpose of receiving commercial and marketing information.

Product Availability Notifications

At your request, we notify you via electronic means of communication regarding the availability of a selected product. Such notice may be sent to you only if you have agreed to receive it, to the specified email address.

Cookies

WWW.NATURATEX.EU uses cookies. Cookies are small files that allow devices used for internet browsing (computer, smartphone) to save specific information about the activity on NATURATEX when the said device is used. The information stored in cookies is used for advertising or statistical purposes and for adapting the Website to your specific needs. You can change the cookie settings in the browser, or in the account settings. If the settings remain unchanged, the cookies will be saved on the device. Changing the cookie settings can limit the functionality of the Website.

Facebook extension

WWW.NATURATEX.EU uses an extension of the social media site called Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). The Facebook extension on our website can be recognized by the Facebook logo. This extension/plugin will connect you directly with our Facebook profile. In this way, Facebook will be able to remember that you have visited our website from your IP address. If you visit the website while logged in to your Facebook profile, Facebook will record the information about the visit. Even if you are not logged in, Facebook is able to obtain information about your IP address. We would like to point out that Facebook does not inform us about the data thus collected and how it uses it. We do not know the intent and purpose for which Facebook collects the information. To obtain additional information regarding privacy on Facebook, we suggest that you contact Facebook directly or check Facebook’s Privacy Policy at https://www.facebook.com/about/privacy/.

If you do not want Facebook to obtain information about your visit to the website, we advise you to log out of your Facebook account.

Data protection statements by Google Analytics

Our website uses analysis mechanisms of the web services of Google Inc. (“Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA”): Google Analytics, Google Double Click and Google Tag Manger.

Google Analytics, Google Double Click and Google Tag Manager Cookies that allow the analysis of website usage. The information obtained through cookies is usually sent to the Google server in the USA and archived.

If the IP address anonymization function is activated for this website, the user’s IP address is first shortened by Google. This concerns the member states of the European Union and other states mentioned in the EEA agreement. Only in exceptional cases is the full IP address sent to the Google server in the USA and shortened there. In this way, the function of transforming the IP address into anonymous data will be activated on our website. At the request of the website operator, Google will use this information for the analysis of website traffic, the preparation of reports on website activity and other services related to the use of the website and the Internet. The IP address transmitted by the user’s web browser via Google Analytics is not stored together with other Google data.

The user can block the saving of cookies in the Internet browsing program. In this case, we would like to point out that the full use of all website functions will not be possible. Beyond this, the User can block the saving of data collected by cookies regarding website traffic (including the IP address) and their sending to Google, as well as the distribution of this data by Google by downloading and installing a plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Links

The website may contain links to web pages belonging to third parties. We do not control these third-party pages, we do not monitor them, and we cannot be held responsible for the data protection of these third parties or the content of those pages.

Last updated September 12, 2023.